Trends in E-commerce in the Services Sector

This article presents the trends in electronic commerce (or e-commerce) among firms in Singapore’s services sector over the period of 2016 to 2018.

E-commerce can bring about benefits to firms

E-commerce generally refers to the sale of goods or services through electronic networks such as the internet. This form of transaction has become more prevalent for both the business-to-consumer (B2C) and business-to-business (B2B) segments in recent years. For instance, it has become more common for consumers to purchase clothes online or book a taxi ride through their mobile devices. Firms are also increasingly sourcing for and purchasing inputs through their suppliers’ websites or third-party B2B marketplaces (e.g., Eezee) that connect buyers with suppliers or importers with exporters.

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