Skip to main content
A Singapore Government Agency Website How to identify
Official website links end with .gov.sg
Secure websites use HTTPS
Look for a lock () or https:// as an added precaution. Share sensitive information only on official, secure websites.
Government officials will never ask you to transfer money or disclose bank log-in details over a phone call.

Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.

Ministry of Trade and Industry
3. Parliamentary replies

Written reply to PQ on Effectiveness of CASETRUST prepayment protections and update on Consumer Protection Review Panel

8 September 2026

Question:

Mr Alex Yeo: To ask the Minister for Trade and Industry (Energy and Industry) (a) whether the Ministry has information on (i) what proportion of prepayment losses exceeding $1.9 million in the first half of 2026 arose from CaseTrust-accredited companies with prepayment protection, and (ii) whether CaseTrust-accreditation can be mandated for businesses offering high-value prepaid packages; and (b) for an update from the Consumer Protection Review Panel on its review of the existing protections for high-value package purchases.

Written Answer by Minister for Trade and Industry (Energy and Industry) Dr Tan See Leng

1.       Of the prepayment losses reported in the first half of 2026, 3% arose from CaseTrust-accredited businesses with prepayment protection. For these affected consumers, the Consumers Association of Singapore (CASE) has been working with the insurer to facilitate refunds for the unutilised portions of their prepaid packages. 

2.       CaseTrust is currently a voluntary accreditation scheme led by CASE, to recognise businesses that commit to fair trading standards, including pre-payment protection. Mandating this as a requirement for businesses offering high-value prepaid packages will impose additional costs that might be passed on to consumers. 

3.       The Government's approach thus far has been to educate consumers to help them make informed decisions and manage prepayment risks. For example, consumers can look out for and transact with CaseTrust-accredited businesses which have measures in place to safeguard prepayments. Consumers are also encouraged to opt for progressive payments instead of lump sum payments upfront, especially for large-value purchases. 

4.       The Consumer Protection Review Panel has been reviewing key consumer concerns, including the adequacy of prepayment protection. The Panel is expected to publish its findings and recommendations later this year.