Written reply to PQ on Consumer Protection Measures for Seniors Against High-Value Beauty and Hair Salon Package Deals

Question:

Mr Alex Yeo: To ask the Deputy Prime Minister and Minister for Trade and Industry (a) whether the Ministry has plans to strengthen consumer protection measures for seniors who may be susceptible to being pressured into purchasing high value packages from beauty and hair salons; and (b) whether the Ministry will consider imposing a mandatory cooling off period for such packages exceeding a certain amount being sold to seniors.

Written Answer by Deputy Prime Minister and Minister for Trade and Industry Gan Kim Yong:

1.       The Consumer Protection (Fair Trading) Act prohibits unfair practices including suppliers exerting undue pressure or influence on consumers to enter into transactions. This applies to all consumers regardless of age. Consumers who encounter such unfair practices may approach the Consumers Association of Singapore (CASE) for advice and assistance on recourse options, including filing a claim with the Small Claims Tribunals.

2.       The Competition and Consumer Commission of Singapore also investigates and takes firm enforcement actions against egregious suppliers. This includes seeking court orders to stop the unfair practices.

3.       An independent Consumer Protection Review Panel led by CASE President Melvin Yong and former judicial commissioner Foo Tuat Yien, comprising industry stakeholders, legal representatives, and academics, was convened in March 2025 to review key consumer concerns, including pressure sales tactics. The Panel is expected to publish its findings and recommendations in end-2026. The Government will study the Panel’s recommendations and determine if additional measures are required.