Written reply to PQ on complaints of unfair sales practices by hair salons and actions taken

Question

Mr Liang Eng Hwa: To ask the Minister for Trade and Industry (a) whether the Ministry has data on the number of complaints received by the Consumers Association of Singapore or other agencies with regard to the use of undue pressure, misleading sales tactics or unfair sales practices by hair salons in the heartlands in the last three years; (b) what are the actions taken and the remedies granted; and (c) what stronger measures can be taken against the recalcitrant hair salons.

Written Answer by Minister for Trade and Industry Gan Kim Yong

1. From 2021 to 2023, the Consumers Association of Singapore (CASE) received an average of 178 feedback per annum pertaining to unfair practices by hair salons. Of those that sought CASE’s assistance in their negotiations with the hair salons, the resolution rate was more than 70%. CASE escalates the egregious cases to the Competition and Consumer Commission of Singapore (CCCS) for investigation under the Consumer Protection (Fair Trading) Act. Where appropriate, CCCS will apply for a court injunction to restrain errant businesses from continuing with its unfair practices.