Written reply to PQ on breakdown of complaints against car-sharing companies by company, type of complaint type and resolution outcomes

Question:

Ms Valerie Lee: To ask the Deputy Prime Minister and Minister for Trade and Industry whether the Ministry has data on (i) the breakdown of the 547 complaints against car-sharing companies, by company and type of complaint and (ii) what proportion of these complaints have been resolved. 

Written Answer by Deputy Prime Minister and Minister for Trade and Industry Gan Kim Yong

1.                  The most common complaints against car sharing received by CASE are overcharging (27%), lack of transparency in damage assessments and repair costs (18%), and refunds that were delayed or not properly processed (13%).

2.                  88% of the complaints were resolved with CASE providing advice to the consumers or through CASE negotiating with the companies on the consumers’ behalf. 47 of the remaining complaints are pending. 19 cases remain unresolved and

3.                  CASE will advise consumers to seek independent legal advice, where applicable.