Written reply to PQ on annual data on complaints to CASE for blind box and Gacha mechanisms from 2023 to 2026 and outcomes against errant retailers

Question:

Mr Dennis Tan Lip Fong: To ask the Deputy Prime Minister and Minister for Trade and Industry (a) whether the Ministry has data on the number of complaints regarding blind box or ‘gacha’ mechanisms that the Consumers Association of Singapore (CASE) has received annually since 2023; (b) how many of these cases have been referred to Competition and Consumer Commission of Singapore (CCS) for investigation; and (c) what are the outcomes, including any warnings or penalties issued to retailers.

Written Answer by Deputy Prime Minister and Minister for Trade and Industry Gan Kim Yong

1.           The Consumers Association of Singapore (CASE) received zero, four and five complaints involving blind boxes in 2023, 2024 and 2025 respectively. All complaints were about the non-fulfilment of orders and missing or defective items. None of these cases were referred to the Competition and Consumer Commission of Singapore for further investigation, as CASE was able to address them and provide assistance to the complainants.